QUALITY PARAMETERS
QUALITY PARAMETERS
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1. WELCOME & OPENING
- Make sure to pronounce "Techambitions" correctly throughout the calls.
2. Vendor details -
- Vendor Registration Details/CRM Sequence/Pronunciation of Vendor details must be checked & verified.
3. Spelling mistake
- The script must ensure there should be no spelling mistakes to maintain professionalism and clarity.
4. Professionalism on Call
- Maintaining professionalism on call ensures clear communication, builds trust & positive relationship with the Customer.
5. Query resolving regards to process and Techambitions.
- Query resolution about process & ensures clear understanding and smooth operations, addressing any concerns efficiently.
6 Introduction (Techambitions)
- Share the introduction of Techambitions with the customer if required
7 Vendor’s interest (Conversational Ability)
- Create Vendor interest & convince to the customer for share the proper details about their business
8 Properly Verified
- It's essential to verify all the details properly to ensure accuracy and avoid errors in communication.
9 Closing
- Give the proper closing while finishing the calls as per the major points.
10. Tagging
- All details should tagged properly and accurately in CRM
11. Dispositions
- Dispose the calls with correct disposition after hangup the calls
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